Return Policy
Last Updated: 27/02/2026
Alevì is committed to ensuring the highest standards of service and customer care.
In accordance with applicable consumer protection legislation, Customers may withdraw from their purchase within fourteen (14) days from receipt of the Product.
1. HOW TO REQUEST A RETURN
To initiate a return, the Customer must send a written notice to:
The request must include:
- Order number
- Product(s) concerned
- Full name and contact details
Upon receipt, Alevì will provide return instructions and designate the courier service to be used.
2. RETURN CONDITIONS
Returned Products must:
- Be unused and in perfect condition
- Be returned in original packaging
- Include all accessories, dust bags, tags and protective elements
- Be accompanied by proof of purchase
Returns must be sent within fourteen (14) days from the withdrawal notice.
3. RETURN SHIPPING
Return shipping costs are borne by Alevì provided the return is made using the designated courier service.
If the Customer chooses a different courier, return shipping costs and associated risks shall be borne by the Customer.
4. REFUNDS
Refunds will be processed within fourteen (14) days from receipt and verification of the returned Product(s).
Refunds will be made using the original payment method, unless otherwise agreed.
ANNEX A – STANDARD WITHDRAWAL FORM
(To be completed only if you wish to withdraw from the contract)
To:
ALEVÌ S.R.L.
Via Bellaria Nuova, 373
47030 San Mauro Pascoli (FC), Italy
Email: online@alevimilano.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s): ____________________
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Name: ____________________
Address: ____________________
Signature (if sent on paper): ____________________
Date: ____________________