Terms & Conditions

Last Updated: 27/02/2026

1. GENERAL PROVISIONS

1.1 These General Terms and Conditions of Sale (the “Terms”) govern the offer and sale of products on the website www.alevimilano.com (the “Website”).

1.2 Products purchased through the Website (the “Products”) are sold directly by:

Alevì S.r.l.
Via Bellaria Nuova, 512
47030 San Mauro Pascoli (FC), Italy
VAT No. IT04351360401
Email: online@alevimilano.com
(the “Seller”).

1.3 The sale of Products through the Website is governed by the Italian Consumer Code (Legislative Decree No. 206/2005), in particular Articles 45 et seq., as well as by applicable EU and international consumer protection laws.

1.4 These Terms apply exclusively to “Consumers”, meaning natural persons acting for purposes unrelated to any commercial, entrepreneurial, artisanal or professional activity.

1.5 By placing an order, the Customer confirms that they:

  • have reached the age of majority under the laws applicable in their country of residence;
  • have read and understood these Terms;
  • expressly accept these Terms and the Website Privacy Policy.

1.6 Nothing in these Terms shall limit or exclude any mandatory consumer rights granted under the applicable law of the Customer’s country of residence.

2. TERRITORIAL SCOPE

2.1 Delivery is available to the countries listed on the Website at the time of purchase.

2.2 The Seller reserves the right to amend the list of delivery countries at any time.

3. ORDER PROCESS AND CONTRACT FORMATION

3.1 The presentation of Products on the Website constitutes an invitation to treat and does not constitute a binding offer.

3.2 To place an order, the Customer must:

  • select the desired Product(s), including size and colour;
  • complete the online order form;
  • verify the order summary;
  • expressly accept these Terms;
  • confirm payment.

3.3 Prior to submitting the order, the Customer may review and amend any entered data.

3.4 After submission, the Customer will receive an email acknowledging receipt of the order. Such communication does not constitute acceptance of the order.

3.5 The contract of sale is concluded only when the Seller sends a separate email confirming shipment of the Product(s) (the “Shipping Confirmation”).

3.6 The Seller reserves the right to refuse or cancel orders:

  • if the Customer does not qualify as a Consumer;
  • in case of ongoing disputes with the Customer;
  • if fraudulent or unlawful activity is suspected;
  • in case of manifest and recognisable pricing errors.

3.7 In the event of cancellation by the Seller after payment has been processed, any amounts paid will be refunded without undue delay and in any event within fourteen (14) days.

4. PRODUCT INFORMATION AND PRICING

4.1 Product descriptions and images are provided for illustrative purposes. Minor variations may occur due to technical or display settings and shall not constitute lack of conformity.

4.2 All prices are indicated in Euro (€) and include VAT at the applicable rate.

4.3 Shipping costs are calculated at checkout and clearly indicated prior to order confirmation.

4.4 For deliveries outside Italy, customs duties, import taxes and any additional charges imposed by the destination country are the sole responsibility of the Customer.

4.5 The Seller shall not be bound by manifest pricing errors that are recognisable as such by a reasonable person.

5. PAYMENT

5.1 Accepted payment methods are indicated on the Website and may include:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Other available secure digital payment methods.

5.2 Payment is subject to authorization by the relevant financial institution.

5.3 The Seller does not store payment details and uses secure encrypted payment systems.

5.4 Charges are applied when the order is prepared for shipment.

6. SHIPPING AND DELIVERY

6.1 Products are shipped only after payment authorization.

6.2 Delivery shall take place within thirty (30) days from conclusion of the contract unless otherwise agreed.

6.3 Delivery times indicated on the Website are indicative only and do not constitute an essential term of the contract.

6.4 Title to the Products passes upon delivery. Risk of loss or damage passes to the Customer upon delivery to the Customer or to a third party designated by the Customer.

6.5 The Seller shall not be liable for delays caused by force majeure or circumstances beyond its reasonable control.

7. RIGHT OF WITHDRAWAL

7.1 In accordance with Articles 52–58 of the Italian Consumer Code, the Customer has the right to withdraw from the contract within fourteen (14) days from the date of receipt of the Product, without providing any reason.

7.2 To exercise the right of withdrawal, the Customer must send a clear written statement to:
online@alevimilano.com

7.3 The Customer may use the standard withdrawal form attached as Annex A but is not obliged to do so.

7.4 The Product must be returned within fourteen (14) days from the communication of withdrawal.

7.5 Return shipping costs shall be borne by the Seller, provided that the return is carried out using the courier service designated in the Seller’s return instructions.

7.6 Products must be returned:

  • unused and undamaged;
  • in their original packaging;
  • complete with all accessories, tags and protective elements;
  • accompanied by proof of purchase.

7.7 Refunds shall be processed within fourteen (14) days from receipt and verification of the returned Product(s) using the same payment method originally used.

7.8 The right of withdrawal does not apply to customised or made-to-order Products or in other cases provided by Article 59 of the Italian Consumer Code.

8. LEGAL WARRANTY OF CONFORMITY

8.1 Products are covered by the legal warranty of conformity for a period of twenty-four (24) months from delivery.

8.2 In case of lack of conformity, the Customer is entitled to repair or replacement free of charge, unless the remedy is impossible or disproportionate.

8.3 Defects appearing within twelve (12) months of delivery are presumed to have existed at the time of delivery, unless proven otherwise.

8.4 The warranty does not cover damage resulting from misuse, negligence, improper care, unauthorized modifications, accidents or normal wear and tear.

8.5 The Customer shall notify the Seller of any lack of conformity within two (2) months from discovery by contacting online@alevimilano.com.

9. LIABILITY

9.1 The Seller shall be liable in accordance with mandatory applicable law.

9.2 Except in cases of wilful misconduct or gross negligence, the Seller shall not be liable for indirect or consequential damages, including loss of profits, loss of business opportunity, or reputational harm.

9.3 In any event, liability shall not exceed the purchase price of the Product giving rise to the claim, unless otherwise required by mandatory law.

10. APPLICABLE LAW AND JURISDICTION

10.1 These Terms are governed by Italian law.

10.2 Any dispute shall be submitted to the competent court of the Customer’s place of residence or domicile in accordance with Article 63 of the Italian Consumer Code.

10.3 If translated into other languages, the Italian version shall prevail to the extent permitted by applicable law.

10.4 If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.

 

ANNEX A – STANDARD WITHDRAWAL FORM

(To be completed only if you wish to withdraw from the contract)

To:
ALEVÌ S.R.L.
Via Bellaria Nuova, 373
47030 San Mauro Pascoli (FC), Italy
Email: online@alevimilano.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product(s): ____________________
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Name: ____________________
Address: ____________________
Signature (if sent on paper): ____________________
Date: ____________________